JOEWONO, Tri Basuki and Rizki, Muhamad and Dharmowijoyo, Dimas Bayu and Prasetyanto, Dwi (2020) Investigating the ride-hailing users and their perception of the usefulness of its services: A case from Bandung, Indonesia. In: Proceedings of the International Conference on Civil, Offshore and Environmental Engineering, -, -.

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Abstract

Developing countries like Indonesia experienced substantial growth of motorcycle- and car- based ride-hailing services. However, there still limited insight on how its service imply to travels behavior, given the fact that developing countries has unique socio-economic demography and infrastructure reliability. This paper describes the characteristics of ridehailing users as well as their travel behavior, and those users’ perception of the usefulness of its services. For these purposes, the study collected data using a questionnaire survey in Bandung City in 2018. The sample description shows that ride-hailing users are not only travelers who previously used private transport (motorcycles or cars) but also travelers who used public transport. The level of appreciation to ride-hailing is quite high. It could infer that users most likely have positive impression for the ridehailing service.

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