Arif, Fahmi and Kanchymalay, Kasturi and Suryana, Nanna and Hashim, Ummi Raba’ah and Ismail, Nor Haslinda (2010) Measuring the Effect of Customization in Influencing the Success of ERP Implementation. In: The International Conference on Industrial Engineering and Business Management (ICIEBM) 2010, 2010, Yogyakarta - Indonesia.

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Abstract

In implementing ERP, customization sometimes can not be avoided due to the need of filling up the gap between organization requirements and ERP package. Even though many studies suggested minimum customization, the amount of allowed customization is still remained unclear. This study proposes a measurement framework to investigate the relationship between ERP customization and ERP implementation success level. The measurement is performed by employing correlation analysis between the degree of customization (DOC) and ERP implementation success level. Beforehand, the measurement of DOC is carried out using the complexity matrix while the implementation success level is assessed through the dimension of satisfaction, individual impact, organizational impact and intended business performance improvement. This measurement framework is expected to be able to explain whether the customization has positive impact, no correlation or negative impact to the ERP success level, but it cannot be used to detect the change of success level when there is the change in degree of customization. However, the measurement result can be utilized to estimate the range of allowed customization level.

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